KYC & AML Policy

Why we verify your identity

KYC (Know Your Customer) verification confirms that you are who you say you are. It protects your account from being misused, ensures you are over 18, and helps us comply with anti-money-laundering (AML) obligations.

Verification usually takes only a few minutes and can be completed entirely over WhatsApp.

Documents we accept

Any one of the following government-issued documents is sufficient for basic verification:

• Aadhaar card
• PAN card
• Passport
• Driving licence
• Voter ID

The verification process

Verification is quick and handled by our support team.

• Message our WhatsApp support and request KYC verification.
• Share a clear photo of your chosen ID document.
• We verify your details and confirm once complete — usually within a few minutes.
• Higher withdrawal limits unlock automatically once verified.

Anti-money-laundering (AML) policy

We are committed to preventing money laundering, terrorist financing and other financial crime. Our AML measures include verifying customer identity, monitoring transactions for unusual activity, maintaining records as required by law, and reporting suspicious activity to the relevant authorities where necessary.

Deposits and withdrawals

Deposits must be made using a payment method held in your own name. Withdrawals are processed to your own account or wallet only. We may request additional information or documents before processing a withdrawal where required for verification or investigation.

Suspicious activity

We may freeze an account, delay a transaction, or request further documentation if we detect activity that appears fraudulent, collusive or in breach of our Terms. We will usually explain what is needed and resolve the matter as quickly as possible.

Your data

All KYC documents and personal data are stored securely with 256-bit encryption and shared only with authorised partners for verification purposes, or where required by law. See our Privacy Policy for full detail.

Contact

To complete KYC verification or ask a question, message our 24/7 WhatsApp support or email [email protected].