Privacy Policy

1. Overview

Khelo Mahadev is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and safeguard data when you use our platform and support channels.

By using the Platform, you consent to the practices described in this policy.

2. Information We Collect

We collect information you provide directly, information generated by your use of the Platform, and information from payment partners.

• Identity data such as your name, date of birth and government ID for KYC.
• Contact data such as your mobile number, WhatsApp number and email address.
• Financial data such as deposit and withdrawal details and transaction history.
• Technical data such as IP address, device type, browser and usage analytics.
• Betting data such as your bets, stakes and settlement history.

3. How We Use Your Information

We use your data to operate and improve the Platform and to meet our legal obligations.

• To create and manage your account and verify your identity.
• To process deposits, withdrawals and bets.
• To provide customer support over WhatsApp, Telegram and email.
• To detect and prevent fraud, money laundering and abuse.
• To send service messages and, with your consent, promotional offers.
• To comply with applicable legal and regulatory requirements.

4. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences and understand how the Platform is used. You can control cookies through your browser settings, though some features may not work if you disable them.

5. Sharing Your Information

We do not sell your personal data. We may share it with payment processors, KYC verification providers, analytics partners and law-enforcement or regulatory bodies where required by law. All partners are bound by confidentiality and data-protection obligations.

6. Data Security

We use 256-bit encryption and industry-standard security measures to protect your data both in transit and at rest. Access to personal data is restricted to staff who need it to do their jobs.

No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards to meet legal, regulatory and accounting requirements. When data is no longer needed, we securely delete or anonymise it.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where we are not legally required to keep it.
• Object to or withdraw consent for marketing communications.

9. Children's Privacy

The Platform is strictly for users aged 18 and over. We do not knowingly collect data from anyone under 18. If we learn that a minor has created an account, we will close it and delete the associated data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform or by message.

11. Contact Us

For any privacy-related question or request, email [email protected] or contact our 24/7 WhatsApp support.